[Mishmash] FW: This may not be far from the Truth!! [SEC=UNCLASSIFIED]

[David Brown]

And we wonder why the banks are in trouble?

> -----Original Message-----
> From: mishmash-bounces at mishmash.net [mailto:mishmash-
> bounces at mishmash.net] On Behalf Of Hugh Gigante
> Sent: Wednesday, 1 April 2009 7:50 PM
> To: 'Mishmash'
> Subject: Re: [Mishmash] FW: This may not be far from the Truth!!
> [SEC=UNCLASSIFIED]
> 
> When my son-in-law died a couple of years ago America On Line would not
> close his account . . . only he could do that.
> 
> We finally gave up, sent in a change of address form sending the bills
> to
> the cemetery, and figure they are still being sent each month.
> 
> Hugh
> 
> -----Original Message-----
> From: mishmash-bounces at mishmash.net [mailto:mishmash-
> bounces at mishmash.net]
> On Behalf Of David Brown
> Sent: Wednesday, April 01, 2009 1:20 AM
> To: 'Mishmash'
> Subject: [Mishmash] FW: This may not be far from the Truth!!
> [SEC=UNCLASSIFIED]
> 
> 
> 
> 
>  Be sure and cancel your credit cards before you die! This is so
> priceless
>  and so easy to see happening - customer service, being what it is
> today!
> 
> 
>  A lady died this past January, and ANZ bank billed her for February
> and
> 
>  March for their annual service charges on her credit card, and
> 
>  Then added late fees and interest on the monthly charge The balance
> had
> 
>  been $0.00, now is somewhere around $60.00.
> 
> 
> 
>  A family member placed a call to the ANZ Bank:
> 
> 
> 
>  Family Member:
> 
>  'I am calling to tell you that she died in January.'
> 
> 
> 
>  ANZ:
> 
>  'The account was never closed and the late fees and charges still
> apply.'
> 
> 
>  Family Member:
> 
>  'Maybe, you should turn it over to collections.'
> 
> 
> 
>  ANZ:
> 
>  'Since it is two months past due, it already has been.'
> 
> 
> 
>  Family Member:
> 
>  So, what will they do when they find out she is dead?'
> 
> 
> 
>  ANZ:
> 
>  'Either report her account to the frauds division or report her to
> 
>  the credit bureau, maybe both!'
> 
> 
> 
>  Family Member:
> 
>  'Do you think God will be mad at her?'
> 
> 
> 
>  ANZ:
> 
>  'Excuse me?'
> 
> 
> 
>  Family Member:
> 
>  'Did you just get what I was telling you . . . The part about her
> 
>  being dead?'
> 
> 
> 
>  ANZ:
> 
>  'Sir, you'll have to speak to my supervisor.'
> 
> 
> 
>  Supervisor gets on the phone:
> 
>  Family Member:
> 
>  'I'm calling to tell you, she died in January.'
> 
> 
> 
>  ANZ:
> 
>  'The account was never closed and the late fees and charges still
> apply.'
> 
> 
>  Family Member:
> 
>  'You mean you want to collect from her estate?'
> 
> 
> 
>  ANZ:
> 
>  (Stammer) 'Are you her lawyer?'
> 
> 
> 
>  Family Member:
> 
>  'No, I'm her great nephew.'
> 
>  (Lawyer info given)
> 
> 
> 
>  ANZ:
> 
>  'Could you fax us a certificate of death?'
> 
> 
> 
>  Family Member:
> 
>  'Sure.'
> 
>  ( fax number is given )
> 
> 
> 
>  After they get the fax:
> 
> 
> 
>  ANZ:
> 
>  'Our system just isn't set up for death. I don't know what more I
> 
>  can do to help.'
> 
> 
> 
>  Family Member:
> 
>  'Well, if you figure it out, great! If not, you could just keep
> billing
> 
>  her. I don't think she will care.'
> 
> 
> 
>  ANZ:
> 
>  'Well, the late fees and charges do still apply.'
> 
> 
> 
>  Family Member:
> 
>  'Would you like her new billing address?'
> 
> 
> 
>  ANZ:
> 
>  'That might help.'
> 
> 
> 
>  Family Member:
> 
>  ' Rookwood Memorial Cemetery , 1249 Centenary Rd, Sydney Plot Number
> 
>  1049.'
> 
> 
> 
>  ANZ:
> 
>  'Sir, that's a cemetery!'
> 
> 
> 
>  Family Member:
> 
>  'Well, what the F**K do you do with dead people on your planet?'
> 
> 
> 
> 
> 
> 
> 
> 
> 
> 
> 
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